FAQ
Orders
How do I place an order?
Add items to your cart, continue to checkout, and enter your shipping and payment details. You’ll receive an order confirmation by email.
Can I change my order after placing it?
Contact us with your order number as soon as possible. Whether a change is possible depends on whether the order has already been processed.
Shipping
How long does shipping take?
Delivery times depend on the product and your location. See our Shipping Policy for details.
Do you provide tracking?
Tracking details are shared when your carrier provides them. If you have a question about an order, contact us with your order number.
Products
Are your products authentic?
Add your answer here. Only include statements about authenticity or licensing that your supplier can confirm.
Are products sealed?
Add your answer here. Only describe the condition of a product if your supplier can confirm it.
Returns
What is your return policy?
Our Refund Policy explains eligibility, timeframes, and how to start a return.
What happens if my order arrives damaged?
Contact us with your order number and photos of the damage so we can review it.